Manage all your team’s chats—WhatsApp Business API, Instagram, and Facebook—from a single, intuitive screen. Romanh’s Unified Inbox solution gives your team a 360-degree view of the customer journey, ensuring smart chat routing, lower response times, and an organized support system.
How Does Our Unified Inbox Solution Elevate Customer Experience (CX)?
Centralized Chat
No more opening dozens of tabs. Respond to WhatsApp API, Messenger, and Telegram from a single Unified Inbox with lightning speed.
Internal Team Collaboration
Easily assign chats between departments and drop internal notes hidden from the customer to resolve issues faster and on the first try
Smart Chat Routing
Automatically distribute incoming messages across your sales or support agents fairly. No more piled-up messages or missed leads.
Unified Customer Profiles
The moment a message lands, your team instantly sees the customer’s history, tags, and CRM details, enabling highly personalized interactions.
Smart Tools Built Inside Your Team Inbox
Quick Replies
Pre-set standard answers for FAQs to respond in seconds.
Performance Analytics
Real-time data to track initial response times and agent productivity.
Smart Tags
Label conversations (e.g., Lead, Complaint, Closed) for precise follow-ups.
