Introduction
This Privacy Policy (“Policy”) applies to all visitors, customers, and users of services and websites operated by Romanh Tech LLC, a New Mexico Limited Liability Company (File #3087069), with its principal place of business at 1209 Mountain Road PL NE, Ste R, Albuquerque, NM 87110, USA (“Romanh”, “we”, or “us”).
By accessing or using any part of our websites, hosted services, or self-managed installations, you agree to this Policy and our practices regarding your personal data.
Data Protection
Romanh manages data security internally and applies industry-standard protections, including:
- Encryption (SSL/TLS) for data transmission
- Secure servers with access controls
- Regular security audits and monitoring
For modifications, deletions, or concerns regarding personal data, please contact us at [email protected].
Information We Collect and Why
Website Visitors
We collect standard information such as browser type, language preference, referring site, and access timestamps to improve services, ensure security, and analyze usage trends. IP addresses may be collected for security but are not used to personally identify individuals.
Self-Managed Instances
For self-hosted deployments of our software, Romanh may collect anonymous usage data (you may disable this tracking via app configuration).
Personally Identifying Information
Users may voluntarily provide personal details such as name, email, and organization information when interacting with Romanh (e.g., signing up, submitting support requests). We collect only the data necessary to fulfill the purpose of the interaction.
We do not intentionally collect sensitive data (e.g., health, religious, or financial details). If users choose to store such data within our services, they do so at their own discretion.
Use of Facebook Platform Data (Required by Meta)
When using our application with Facebook Login or other Meta APIs, we may collect the following information (depending on permissions granted):
- Name
- Email address
- Profile picture
- Pages you manage (if permission granted)
- Messages or other content (only if permission is granted for functionality)
We use this data solely to:
- Authenticate your identity
- Provide and personalize services
- Display account or page information in the app
- Enable requested features (e.g., responding to customer messages)
You can revoke our app’s access to your Facebook information at any time through your Facebook account settings.
Permissions and Their Purpose:
- pages_show_list – Fetch the list of Facebook Pages you manage (to connect with Romanh).
- pages_messaging – Enable the app to send and receive Page messages.
- pages_manage_metadata – Receive Messenger webhook events (real-time updates).
- business_management – Confirm Page ownership via Business Manager.
- business_asset_user_profile_access – Display customer identity inside Romanh.
We do not sell, rent, or share Facebook data with third parties for marketing purposes.
Legal Basis for Data Processing
- Contract performance: Providing access to services.
- Legitimate interest: Improving services, preventing fraud.
- Consent: Marketing emails (you may unsubscribe anytime).
Use of AI and Machine Learning
We do not use your personal data to train general-purpose AI/ML models. If you enable integrations with external providers (e.g., OpenAI), data is processed only to deliver the requested feature.
Data Sharing and Protection
We share personal data only with:
- Employees and contractors bound by confidentiality agreements
- Legal authorities when required by law
Data Location and International Transfers
Data is primarily stored and processed in the United States. Where international transfers are required, Romanh uses appropriate safeguards (e.g., Standard Contractual Clauses for GDPR compliance).
Cookies and Tracking
We use cookies and third-party analytics to enhance performance and improve user experience. You may disable cookies in your browser, though some features may be limited.
Communication
You may receive administrative or product-related communications. Marketing emails are optional and include an unsubscribe link. We may publish anonymized or generalized feedback to assist other users.
Global Privacy Practices
Romanh complies with international standards such as:
- Data minimization
- Consent-based processing (where applicable)
- Right to access, correct, or delete personal data
Your Rights (Including GDPR)
You may exercise the following rights at any time:
- Right to access and correct personal data
- Right to deletion (“right to be forgotten”)
- Right to object to processing
- Right to withdraw consent
- Right to data portability (where applicable)
To exercise your rights, email us at [email protected]. We will respond within 30 days.
Data Retention
We retain personal data as long as necessary for service delivery or legal compliance. Public contributions (e.g., forums, GitHub issues) may remain visible after account deletion.
Refunds and Cancellations
Romanh offers a 14-day refund policy on new subscriptions. To request a refund, please email [email protected] with your account details.
You may cancel your subscription at any time via your account dashboard. Cancellations take effect at the end of the current billing cycle.
Children’s Privacy
Romanh services are not directed to children under 13. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us to have it removed.
Changes to This Policy
We may update this Policy occasionally. Changes will be posted here, and for material updates, we may also notify registered users by email.
Contact Us
If you have any questions about this Policy or your data, contact us at:
Romanh Tech LLC
1209 Mountain Road PL NE, Ste R
Albuquerque, NM 87110, USA
📧 [email protected]
